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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeanna Jackson

November 18, 2025

5  out of  5
rating by Jeanna Jackson
"Nikki at Jim Dickerson Agency is always highly responsive! They saved us so much on our car insurance switching from Geico. Plus their customer service is top notch!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Harold Bigham

November 13, 2025

5  out of  5
rating by Harold Bigham
"Great customer service and fast service!!!!"
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Boy Mom

October 16, 2025

5  out of  5
rating by Boy Mom
"Victoria was amazing! She helped me find exactly what I needed for my insurance and made everything so simple. Thank you!"
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Robert B.

October 13, 2025

5  out of  5
rating by Robert B.
"Been with them for several years. Excellent customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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John Calhoun

October 11, 2025

5  out of  5
rating by John Calhoun
"As always answers phone with a smile ( you can tell) ,takes care of my needs and guides me to what I need. Always a joy dealing with the staff at Jim Dickerson ❤️"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Nikki Quinn

October 9, 2025

5  out of  5
rating by Nikki Quinn
"Quick call to get info on changing my beneficiary on my life insurance. Easy and no issues"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michele Ray

September 23, 2025

5  out of  5
rating by Michele Ray
"Great service, thank you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rob V

July 24, 2025

5  out of  5
rating by Rob V
"If we could give a 10 we would. We’ve been with State Farm for a couple decades starting in Indiana both house and auto. Moved to Fl in 2015 staying with State Farm and never having a claim, then my wife was a pedestrian and struck by a vehicle in Lynn Haven, not familiar with a No Fault state and the process, Kirsten led us through the process explaining things and sending forms as needed, things went flawless. Then 2 yrs later there was question about our homeowners insurance during an update to our policy. Once again Kirsten led us through the process sending photos, forms etc for us She continually checked on the status and kept us updated on our policy even though she didn’t have to. State Farm isn’t the cheapest insurance and I’m sure we could find cheaper but to find that level of customer service and caring would be highly doubtful. It’s people like her that keep us coming back and wanting to continue business there."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jen Froehlich

June 13, 2025

5  out of  5
rating by Jen Froehlich
"I recently switched to State Farm after many years with USAA. State Farm has been a breath of fresh air to say the least! They were so helpful setting up my insurance, wonderful attention to detail, and the entire process has been a breeze!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tammy

April 24, 2025

5  out of  5
rating by Tammy
"Nikki was a huge help when I needed to resolve a claim for my totaled vehicle. Prompt, courteous and professional!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sarah Earles

April 24, 2025

5  out of  5
rating by Sarah Earles
"I highly recommend Jim Dickerson State Farm. My requests have always been satisfied quickly and everyone is very friendly!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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David Phipps

April 16, 2025

5  out of  5
rating by David Phipps
"Wonderful people"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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James Field

April 11, 2025

5  out of  5
rating by James Field
"Call my agents office first thing in the morning after my accident, and they promptly helped me get my claim started . About 2 hours later the claims office called and gave me a claim # and set up my rental car. My agent in the office was very friendly and helpful with my claim."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Louise Burfield

March 25, 2025

5  out of  5
rating by Louise Burfield
"The two young ladies who helped me with a new car insurance policy were very professional and courteous, and extremely helpful. I’m so glad I picked this agency to do business with!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Maxwell Boone

February 28, 2025

5  out of  5
rating by Maxwell Boone
"I forgot how nice great customer service felt! Victoria was so helpful in setting up my new policy, she even managed to find me an additional discount! After I told her about a previous bad experience she even took the extra time to personally verify all my information and enrolled me in text notifications about any changes or updates to my policy! Really grateful to have had such a positive experience!"
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Jenny Davis

February 27, 2025

5  out of  5
rating by Jenny Davis
"Very easy no hassle"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tonya Lightner

January 31, 2025

5  out of  5
rating by Tonya Lightner
"Victoria was very knowledgeable and helpful! In November I was in a car accident, I was very frustrated but with the help of my wonderful agent she was able to turn my stressful situation around. Her support made all the difference. Grateful for great support! Thank you Victoria Mitchell! #jimdickersonstatefarm"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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MigL The L

January 31, 2025

5  out of  5
rating by MigL The L
"The staff and Jim Dickerson here are very knowledgeable. I highly recommend"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Holli Grantham

January 31, 2025

5  out of  5
rating by Holli Grantham
"I’ve had State Farm since I was 16 and always welcomed! Great people great atmosphere! Victoria will go above and beyond for you to make sure you have the best coverage that fits your family needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stowe VT

September 16, 2024

2  out of  5
rating by Stowe VT
"Had multiple policies here for over 5 years, reached out on multiple occasions the last 2 years asking to speak with my agent for various things and never once got a reply. Prices just continue to go up, why pay a premium when you can’t even get in touch with your agent for simple inquiries? Can imagine what it would be like if I actually had a claim."
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Kirsten McKee

August 29, 2024

5  out of  5
rating by Kirsten McKee
"Agent Jim Dickerson cares about the community and his customers financial futures. Customer service always ensures a positive experience with State Farm."
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Monika Cordova

August 29, 2024

5  out of  5
rating by Monika Cordova
"I am so happy State Farm was here in Defuniak! The girls at Jim Dickerson’s office is very knowledgeable and was able to get me cheaper insurance than I previously had. Highly recommend!"
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Erica Beck

August 29, 2024

5  out of  5
rating by Erica Beck
"Victoria is always very helpful and knowledgeable. I highly recommend this agency!"
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Mary Morrison

August 22, 2024

5  out of  5
rating by Mary Morrison
"My.mother and I have had great service from state farm every time we go in. I would highly recommend them."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you and your mother have had great service with State Farm. Your recommendation means a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We're always here to help! Best regards, Jim Dickerson"
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Jerry Calhoun

August 16, 2023

5  out of  5
rating by Jerry Calhoun
"Requested a quote and got friendly, professional service."